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My GOQii Tracker not getting charged/ stopped working/ touch not responsive etc.

The all new GOQii Version 2 and Heart Rate Tracker comes with an integrated (inbuilt) charger, which has made it completely hassle free to carry an additional external charger.

In order to charge;
1. Remove your GOQii device (core) from the strap by pushing it from rear side
2. Now plug your device directly into any USB port, Laptop or any charging adaptor
3. Once you plug it in, the GOQii logo appears followed by the battery icon. If you are not able to view battery icon on the tracker in that case try charging it in different direction or on 2-3 different USB ports.
4. Charge until the battery icon is full.

If in case your charger is still not getting charged/ touch not responding/ battery draining fast please don't hesitate to call us on our toll free #18003130390, extension 2 ( Mon to Saturday- 10 am to 6 pm) our dedicated support team is there to assist you as always.

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Comments

  • Avatar
    Ashish

    My device was purchased through the Axis Bank offer about 4 month back.... But as of yesterday the device is not responding..... it is charges completely

  • Avatar
    Manjot

    Hello sir
    I am buy Goqii fitness tracker in 21-5-2018 through Amazone.But today this fitness tracker are battery charging issues.This fitness tracker battery are not charge.so I am request to replace my fitness tracker.
    Thank you
    Manjot Singh

  • Avatar
    Manjot

    Hello sir
    I am buy Goqii fitness tracker in 21-5-2018 through Amazone.But today this fitness tracker are battery charging issues.This fitness tracker battery are not charge.so I am request to replace my fitness tracker.
    Thank you
    Manjot Singh

  • Avatar
    Dipti

    Dear Manjot,

    We request you to get in touch with us on isupport@goqii.com by creating a ticket, so that we can check your account details and get your device replaced.

    Regards
    Team GOQii

  • Avatar
    Nihar Rout

    the tracker is not working

  • Avatar
    ArunKuniyil

    I have problem with updating my GOQii tracker. After seeing the post, I tried to call you on customer support. It tells the support is only for Mon-Fri over the phone. WHY IS IT REQUIRED TO LIE here in your post that support is available Mon-Sat?. False hope is something you SHOULD NOT give to people.

  • Avatar
    PoornachandranK

    Dear GOQii,
    I had purchased my GOQii fitband through Axis bank on last month (22/08/18), its touch is not responding for last 5 days. kindly help me to get out from the issue.

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