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GOQii Store RETURNS and REPLACEMENTS Policy

- Our partners are responsible to deliver the correct product as displayed to you without any damages whatsoever. If you have received an incorrect or damaged product please inform us at the earliest. We will replace or refund you for it.
- Food items and consumables cannot be returned or cancelled, once an order is placed.
- If you receive a package that has been tampered with, please do not open it and return it back to us via the same delivery agent.
- All return claims must be made within' 7 days from receiving your order in original re-sellable condition. GOQii reserves the right to refuse returns if your claims or returns are found unsatisfactory.
- GOQii may replace your product, issue a credit voucher or refund you the amount to satisfy your claim.
- In case you would like to return a product, it will be accepted if in original re-saleable condition within 7 days of receipt. A credit voucher will be issued for the full amount deducting the shipping charges. Return shipping charges of product will be borne by the customer.
- Warranty terms as mentioned on the product. Under warranty claims, GOQii will not accept back products that are tampered with, altered or used in way as not supposed to as described with the product.
- All customers are responsible to pay shipping charges on returned products, unless if received in a damaged condition or an incorrect item is delivered.
- Any items sent back that do not abide by these guidelines will either be sent back to the customer or will be issued GOQii store credit, at GOQii’s discretion.
- Please inform us your product related issues rather than returning the product back to us. We often notice problems being solved over email or a call.
- We strive to sell products of the very highest quality only. If for any reason they fail to meet your expectations, do drop us a line.

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