How to Sync/ Connect Smart Vital tracker with GOQii App if already Linked?

If you have already connected the tracker/band/device with GOQii App and want to sync the same then follow the below steps:
Please make sure that your phone "Mobile Data" or "Wi-Fi" with Mobile phone "Bluetooth" is ON & LOCATION is ON.

• Open GOQii App
• Tap on the Tracker icon (which is on the Top right hand corner). It will take you on Tracker Settings page,
• Select SYNC option and wait till you get a Green tick mark on the tracker icon. Once you get the Green tick means the Syncing is completed & the Synced time will be changed as “Synced Today at Time”

Note - Do not minimize the app & start working on some other application in the background as the syncing process may get interrupted & doesn't go through.

If you do not get the Green tick mark & you see an Orange circle rotating means the tracker is not able to connect the app, in this case please follow the below steps:

Open your Phone Settings > Select Bluetooth >Under Bluetooth if you see GOQii as "Connected" or "Paired", kindly tap and "FORGET/ UNPAIR" it and then try the Syncing steps again.
If the issue still persists then you need to Reboot your phone Bluetooth, kindly follow the below steps and then try the Syncing process again:

• iOS: Just restart the phone- Open GOQii App- Now enable the phone Bluetooth & then try the Linking process once again
• Samsung: Go to Phone Settings > Then Tap on Apps > Application list > Then tap on 3 vertical dots at the top right hand side corner > Then tap on Show system/ System Apps > Then search for Bluetooth > Then tap on Storage > Then Tap on Clear Data
• One Plus: Go to Phone Settings > Then Tap on Apps > Application list > Then tap on 3 vertical dots at the top right hand side corner > Then tap on Show system >Then search for Bluetooth > Then tap on Storage > Then Tap on Clear Data
• Redmi/ MI : Go to Phone Settings > Then Tap on Apps > Then search for Bluetooth Share > Then tap on Bluetooth Share > Then tap on Storage > Then Tap on Clear Data
• Vivo: Phone Settings > More Settings> Applications> All> Bluetooth Share> Storage> Clear data
• Moto Phones: Go to Phone Settings > Then Tap on Apps > Then tap on 3 vertical dots at the top right hand side corner > Then tap on Show system >Then search for Bluetooth Share > Then tap on Bluetooth Share > Then tap on Storage > Then Tap on Clear Data

Note- Clear Data will not delete any of your phone data, it will just unpair the devices paired with your phone Bluetooth & will help to reboot the same."